Current Cash on Hand
Cash on hand should match the reconciled bank balance in your accounting software.
Cash Flow Frog relies on the reconciled bank balance in your accounting software. The right comparison is your Balance Sheet — not your bank statement and not your Profit & Loss report.
Export a Balance Sheet as of today and compare each bank account balance to the Cash on Hand screen in Cash Flow Frog. They should match. Your live bank statement will often show a different number because it includes unreconciled transactions your accounting software hasn't confirmed yet.
If the numbers don't match, check the following:
Accounts toggled off. Go to the Cash on Hand screen and make sure every account you want included is switched on.
Data not yet synced. Click Sync in the top bar to pull the latest reconciled data from your accounting software.
If the balance still doesn't match, share your Balance Sheet with our support and we'll find the difference.
Historical Balances
Cash Flow Frog calculates historical balances by working backwards from your current Cash on Hand. If the current balance is incorrect, it will affect all historical bank balances as well. Make sure your current Cash on Hand is accurate before reviewing historical data.
Also check the following:
Bank accounts are enabled. Excluded accounts won't show their transactions or contribute to the total balance.
If your current Cash on Hand is correct but historical balances are off, export a month-over-month Balance Sheet report from your accounting software and send it to our support team.